Agile Business Analysis Practice Exam 2025 – All-in-One Resource to Excel in Your Certification!

Cognitive conflict arises when team members focus on the premises and assumptions underlying their ideas and decisions. This type of conflict encourages critical thinking and can lead to better solutions by challenging assumptions and allowing members to express different viewpoints. It is constructive in nature and is often necessary for innovation and problem-solving, as it engages team members in discussing and analyzing the reasoning behind their beliefs.

While emotional conflict centers on feelings and interpersonal relationships, and interpersonal conflict relates to disagreements between team members that may not delve into the underlying thought processes, cognitive conflict specifically targets the mental processes and concepts that guide decision-making. Behavioral conflict deals with actions and responses rather than the underlying thoughts that lead to those actions. In summary, cognitive conflict can foster a deeper understanding and ongoing dialogue within a team, enabling them to explore complex issues more effectively.